Cancellation & Refund Policy

We start manufacturing your 3D printed items soon after you place an order. Therefore, cancellations are restricted:

• Time Limit: Cancellations are accepted only within 24 hours of order placement.
• Production: Once manufacturing starts or the order is shipped, cancellations cannot be accepted for any reason.

Since all products are custom 3D printed to order, returns or exchanges are highly restricted:

• Custom Nature: We do not accept returns or exchanges for change-of-mind.
• Eligible Cases: Returns or exchanges are accepted only if the product is received damaged in transit, defective, or incorrect.
• Timeframe: You must report the issue within 3 days (72 hours) of delivery.

To protect against transit damage claims, we enforce a strict verification process:

• Video Proof: You must provide a continuous, unedited unboxing video showing the shipping label, outer packaging, and the product damage.
• Approval: Claims submitted without a valid unboxing video or reported after 72 hours cannot be approved.

The following items cannot be returned or exchanged under any circumstances:

• Customized Prints: Customized or personalized 3D prints (unless received damaged or defective).
• Promotional Items: Products purchased during clearance, sale, or promotional events.
• Gift Cards: Digital gift cards and downloadable products.

If your claim is eligible, follow these steps to return the item:

• Initiate Claim: Email us at support@kalaminati.com with your Order ID, unboxing video, and clear photos.
• Return Instructions: Once approved, we will send you detailed return shipping instructions.
• Important Note: Do not ship items back without prior approval. Unapproved returns will not be accepted.

Once your returned item is received and inspected in our studio, we will notify you of the approval status:

• Original Payment: Approved refunds will be automatically processed back to your original payment method.
• Timeline: Refunds are processed within 10 business days. Note that banks or card providers may take additional days to show the credit.