Privacy Policy

We collect personal information to provide and improve our services. This includes:

• Information You Provide Directly: Contact details (your name, email, phone number, shipping and billing address) and any message details you send to our support team.
• Automatically Collected Information: Technical details like your IP address, browser type, device information, and interaction data as you navigate our website (via standard Shopify cookies).
• Third-Party Sources: Updates from secure payment processors, delivery status from shipping carriers, and platform analytics from Shopify.

We use the information we collect to run our home studio and fulfill your orders:

• Order Fulfillment: Processing payments, printing your custom 3D models, and shipping them straight to your address.
• Customer Care: Responding to support inquiries, resolving issues, and handling any product questions.
• Site Improvement: Analyzing traffic and usage patterns to optimize performance and make our store easier to navigate.
• Security & Integrity: Detecting and preventing fraudulent transactions, security incidents, or unauthorized access.

Your trust is very important to us. We do not sell, rent, or trade your personal information. We only share necessary data with trusted partners to run our business:

• Service Providers: Shopify (our store platform), secure payment gateways, and shipping/courier services (to deliver your products).
• Legal Compliance: If required by law, regulations, or valid legal requests to protect our rights, safety, or property.

Our website uses cookies and similar tracking technologies (through Shopify) to:

• Remember your preferences and shopping cart contents as you browse.
• Run analytics to understand how visitors interact with our pages.
• Improve website loading speed and user experience.

You can manage or block cookies through your individual browser settings, though this may disable some features of our website.

We protect your data and retain it only as long as necessary:

• Data Security: We use industry-standard encryption and security measures to guard your personal data. Please note that no online transmission is completely secure.
• Retention: We store your information only for as long as required to complete your orders, maintain your account, or comply with financial and legal reporting obligations.

You hold rights regarding your personal information, including:

• Access & Portability: Request a copy of the personal data we hold about you.
• Correction & Deletion: Request updates to inaccurate data, or ask us to delete your personal information.
• Marketing Choices: Opt out of promotional newsletters or updates at any time by clicking 'Unsubscribe' or contacting us.

If you have any questions, concerns, or requests regarding this Privacy Policy, please feel free to reach out to us:

📩 Email: support@kalaminati.com